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FAQs

a. Do I need to set up an account to place an order? Yes. But we've made this a very easy process. Previous Stanley Production customers can still use their existing logon details from the old site although it will not show old order details at this time. Should you have any problems or queries, please do not hesitate to contact us.

b. How do I create an account? All you need to do is enter your name, your email and create a password you will remember. Your account will then be created automatically. You will then be able to enter further details which will be used by us as your default delivery address. You can also see any previous orders you've placed with us.

c. I have forgotten my password. What should I do? Go to the Homepage, and click 'click here to login or register' , a new page will load, click on the Forgotten your password? link. You will then be asked for your email address. We will then email a temporary password to you, so you can login to your account, and create a new password.

d. How do I return an item? Goods can be returned as 'unsuitable' within 10 days of delivery. Items must be returned in the original packaging and condition to: Returns Department, Stanley Productions,10-11 Percy Street, London, W1T 1DN

 

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