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Terms and Conditions

To purchase items from Stanley Productions online shop, you need to register as a customer. You can review and update your customer information at any time using your login and password. Any orders can also be tracked by logging in to your account.

Although this website uses encryption security software in areas where online payment details are accepted, we cannot guarantee the security of information and payments processed on the internet. Any loss incurred or sustained by you when transmitting information by means of email or other internet links shall be borne solely and exclusively by you and in no event shall any such loss in whole or in part be borne by Self Unlimited or its agents.

When you place an order, you will be sent an acknowledgement email stating the order number, date and time of order, billing and shipping information, goods ordered, subtotal, shipping cost and grand total. Although the email will state method of payment (for example, credit card) it will not include the card details you have supplied for security reasons.

Description of the goods

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Availability

The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening a refund will be given.

Alteration of service or amendments to the Conditions including Sales and Special offers

We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Contracts are concluded in English and are subject to the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

You have the right to cancel your order within seven working days. Any notice of cancellation should be sent to sales@stanleyproductions.co.uk  . Any shortages/non deliveries must be reported within 10 working days of receipt of invoice.

2. Goods can be returned as 'unsuitable' within 10 days of delivery, as follows:

i) Items must be returned in the original packaging and condition to: Returns Department, Stanley Productions, 10-11 Percy Street, London W1T 1DN

Please enclose your name and address, the reason for returning the item, and your preferred course of action - for example, replacement, credit note or refund.

ii) Postage costs will be refunded only if the return is necessitated by an error on the part of Stanley Productions Mail Order.

iii) If you request a refund, your payment for the item will be refunded within 30 days. If you paid by credit card the refund will be made to the card. Otherwise a cheque will be sent to you within this period.

iv) Refunds for goods lost in transit will only be made on receipt of proof of postage.

Voucher Codes

We reserve the right to cancel Voucher codes at any time regardless of their expiry date. Should you have purchased a voucher code through one of our promotional offers, the voucher code will be accepted for one transaction only.

Multiple voucher offers may be available any any one time during promotions, only one voucher code may used per transaction. To make the best savings, split your order according to the voucher codes you are using for the products on special offer where the voucher is in effect. We will send all then products in one delivery when being sent out.

Future website improvements will allow for multiple voucher codes in one transaction.

If you have a query regarding voucher usage, please feel free to call our sales desk on 0207 494 4545 and they will be happy to help.

 

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