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Returns Policy

Damaged or Faulty Goods
If upon delivery your item is damaged or faulty you can return it to us for a replacement or refund provided you return it within 14 days of delivery. If you purchase a Hard Drive from us which is found to be faulty, we will replace it within this time from our stock, after 28 days it will need to be returned to the manufacturer for repair or replacement. We can arrange all this for you if the drive is returned to us, but you will not be given a replacement drive at the time.
Exchanges or Returns
If you have items to be returned for any reason or experience any problems with your order, please call us on +44 (0) 20 7494 4545 (Monday to Friday 9am - 6pm only). Generally we will accept returns and credit 100% of the cost of items that are faulty or broken, or indeed where you have not received the items ordered, provided we are notified in writing within 5 days of despatch date. In the event that you ordered incorrectly, provided they are unsused, unopened and returned to us carraige paid within 7 days, we will credit you 90% of the value of the returned goods (but excluding carraige). After 7 days but within 1 month we will credit you 75% of the value of the returned goods (but excluding carraige). Any goods to be returned after 1 month are at the company's agreement and on the company's terms only.

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